From 1 April 2013, providers of NHS general practice and other primary medical services (including walk-in centres and GP-led healthcare centres) are required by law to be registered with the Care Quality Commission.
Once registered, you must continue to meet the essential standards of quality and safety:
How you make sure care is safe.
How you keep patients informed and involved in their care.
How you make sure their care is personalised.
How you safeguard your patients.
How you ensure you have the right staff with the right skills.
For example, carrying out a survey of your patients each year is one way of showing us that you respect and involve the people who use your services (Outcome 1 of the essential standards). We may ask you to tell us more about the survey, and how you use the results to improve the care and experience of your patients.
All our surveys reports come with a reflection/ action plan template. These help provide evidence that you have not only reflected on the results of the survey but also that you have considered what action you need to take in response to any feedback on areas for improvement. Equally you can show your plans for sharing your success with your staff and patients!