Community Pharmacy Patient Questionnaire Postal (CPPQ-Postal)

ABOUT CPPQ POSTAL

The Community Pharmacy Patient Questionnaire was developed by the Department of Health to help pharmacies to monitor quality of advice and services given to customers. For those patients who do not visit the pharmacy there is a ‘distance selling pharmacy’ version of the questionnaire – CPPQ Postal.

HOW DOES IT WORK?

  • We send you all you need to complete the survey, including a full support pack
    You send a questionnaire to each ‘distant’ patient and they use a freepost return envelope to post it directly back to CFEP
    We provide an informative and easy to understand report
    You use the report to celebrate your successes and target your areas for improvement

WHAT YOU GET

  • Clear guidance for completion of the survey
  • Full support from a dedicated teamQuality report designed to stimulate personal development
  • Benchmarks (where applicable) to provide an indication of performance
  • Advice on how to interpret the report provided

TO APPLY FOR THE CPPQ POSTAL

CPPQ Postal can be used instead of, or alongside the standard CPPQ (although the two are not directly comparable). If you would be interested in the CPPQ Postal, please email us with your requirements and we will provide further information and a quote for the service.

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